Grand Hyatt Hangzhou | Hotel in Hangzhou

| 8.6 (253 Reviews) |  12 Bathrooms  36 Guests
Shangcheng Hotel | Grand Hyatt Hangzhou

Hotel in Shangcheng, Hangzhou

Located beside the beautiful West Lake in Eastern China, Grand Hyatt Hangzhou is well-equipped with fitness facilities, business center and rooms with elegant interiors. It is only a 5-minute walk from Longxiangqiao Subway Station. The hotel is a 10-minute drive from Wulin Square. It is a 15-minute drive from Hangzhou Railway Station and a 30-minute drive from Hangzhou East Railway Station. Xiaoshan International Airport is a 50-minute drive away. The 24-hour fitness center comes equipped with cardio and strength training machines, as well as Power Plate platforms and TRX trainers. There is also a year-round indoor heated pool featuring skylight ceiling, a poolside bar and West Lake view. To relax, guests can laze in the sauna, relax with a massage on site, or enjoy West Lake's music fountain from the rooftop garden. The spacious rooms in Grand Hyatt Hangzhou feature ironing facilities, a flat-screen TV and a mini-bar. The bathrooms have both a bathtub and hot-water shower facilities. Free toiletries, slippers and bathrobes are also available. The on-site 7 restaurants and bars offer both local flavors and cuisines from around the globe.

Grand Hyatt Hangzhou is located in Hangzhou.

This 375 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Private Pool, Spa, and several others. This is a 5 star rated property and has over 253 reviews with the average score of 8.6 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 375 Bedrooms Hotel if you want to learn more about this place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Grand Hyatt Hangzhou in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Grand Hyatt Hangzhou”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Wheelchair Accessible
Private Pool
Accessibility
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Bar
  • Breakfast in the room
Parking
  • Parking on site
  • Parking
  • Private Parking
  • Free parking
Activities
  • Indoor pool (year-round)
  • Fitness center
  • Indoor pool
  • Spa
  • Massage
  • Hot tub/Jacuzzi
  • Hiking
  • Sauna
General
  • Air conditioning
  • Non-smoking rooms
  • Facilities for disabled guests
  • Elevator
  • Safe
  • Wifi in all areas
  • Smoke-free property
Guest Services
  • Room service
  • Baggage storage
  • Currency exchange
  • ATM on site
  • Ironing service
  • Meeting/Banquet facilities
  • Valet parking
  • 24-hour front desk
  • Fax/Photocopying
  • Concierge
  • Business center
  • Laundry
Internet
  • Free Wifi
  • Wifi
  • Internet
Security/Safety
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • First aid kits available
  • Process in place to check health of guests
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Pool with view
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Guests are required to show a valid government-issued id card or passport upon check-in, please note that smoking is not allowed in all rooms, please note that the onsite restaurants, bars and facilities may have limited services until further notice, according to the new regulations of zhejiang domestic waste management regulations, starting from march 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. for use, please consult the hotel.

Reviews

Value for money:
7.42
Location:
9.26
Staff:
8.33
Facilities:
8.26
Comfort:
8.69
Cleanliness:
8.5
Eddie
Dec 12, 2025 08:00:00 AM
Review Score:   9
Singapore
Reviewer Type: Extended Group
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
King Room with Garden
Room Type: Triple
Room Size: 40 m2
1 King bed(s) Bed
King Room with Garden

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Outdoors

Patio

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
Twin Room with Garden
Room Type: Triple
Room Size: 40 m2
2 Twin bed(s) Bed
Twin Room with Garden

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Outdoors

Patio

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
King Room with Lake View
Room Type: Triple
Room Size: 40 m2
1 King bed(s) Bed
King Room with Lake View

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
Twin Room with Lake View
Room Type: Triple
Room Size: 40 m2
2 Twin bed(s) Bed
Twin Room with Lake View

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
King Room - Club Access
Room Type: Triple
Room Size: 40 m2
1 King bed(s) Bed
King Room - Club Access

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Services

Executive lounge access

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
Twin Room - Club Access
Room Type: Triple
Room Size: 40 m2
2 Twin bed(s) Bed
Twin Room - Club Access

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Services

Executive lounge access

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
King Room with Lake View - Club Access
Room Type: Triple
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Services

Executive lounge access

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
Twin Room with Lake View - Club Access
Room Type: Triple
Room Size: 40 m2
2 Twin bed(s) Bed
Twin Room with Lake View - Club Access

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Services

Executive lounge access

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
King Room
Room Type: Triple
Room Size: 40 m2
1 King bed(s) Bed
King Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
Grand Suite
Room Type: Suite
Room Size: 60 m2
1 King bed(s) Bed
Grand Suite

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Services

Executive lounge access

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
Twin Room
Room Type: Triple
Room Size: 40 m2
2 Twin bed(s) Bed
Twin Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer
Grand Premium Suite
Room Type: Suite
Room Size: 60 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shower, Bathtub or shower, Toilet paper, Free toiletries, Hairdryer, Private bathroom

General

Air conditioning, Iron, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Trash cans

Media & Technology

Cable channels, Telephone, TV

Kitchen

Refrigerator, Wine glasses

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Room Amenities

Clothes rack

Accessibility

Accessible by elevator

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Grand Hyatt Hangzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Grand Hyatt Hangzhou?

Check-in time for Grand Hyatt Hangzhou starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Grand Hyatt Hangzhou have a swimming pool?

Yes, this Grand Hyatt Hangzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Hyatt Hangzhou?

Best-rates for the Grand Hyatt Hangzhou starts from $255 per night with includes Air Conditioner, Accessibility, Security/Safety, Restaurant, Hot Tub, Pool, Private Pool, Spa, Bar, Breakfast, Parking, Business Services, Sports/Activities, Wellness Facilities, Guest Services, Child Friendly, Laundry, View, Wheelchair Accessible, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Grand Hyatt Hangzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Hyatt Hangzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Hyatt Hangzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Hyatt Hangzhou?

Based on the information reported by the owner or manager, the Grand Hyatt Hangzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Hyatt Hangzhou?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD255
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